Jumanah AlHejaili is a Senior Manager of Service Quality at DHL Express Saudi Arabia, recognized for leading key projects and initiatives that drive service excellence, operational efficiency, and customer satisfaction within the logistics industry. With a strong background in process optimization and performance management, she plays a pivotal role in upholding DHL’s global standards of quality across its Saudi operations.

Beyond her professional achievements, Jumanah is deeply passionate about women’s empowerment, fostering inclusive workplace cultures, and promoting work-life balance as a foundation for sustainable success. Her leadership reflects a blend of strategic thinking, empathy, and continuous improvement, making her a driving force in shaping the future of service excellence in the region.